FAQs

Do you sell to homeowners, or just to contractors & businesses?

Yes, we sell direct to consumers. However, we do offer contractors and businesses a special price if a contractor license or resale certificate is provided. All customers are eligible for bulk discounts when ordering a full pallet or rolls.

Does Floor City charge sales tax?

Yes, sales tax is collected in any state that we have Nexus in or have registered to offer local pickup. Even if we do not charge you tax, you still may still be subject to use tax in your states.

Do you offer coupon codes?

Discounts and promotions are provided on a per order basis. We already have a very competitive price, but we do offer bulk discounts and price-matching if you can provide a quote from another dealer. We do not match pricing from big box stores.

What payment methods do you accept?

We take all major credit cards (Visa, Master Card, American Express, Discover, etc.) We also accept cash, company checks, cashier's checks, wire transfers, PayPal, and Affirm.

Can I place an order by phone?

Yes, we take phone orders, but we do encourage placing orders online. After your order is submitted, our customer service will follow up with you to confirm order details. For fixed cost items (like samples), customer service will only for follow up for approval if an item is on backorder. To place an order by phone please call (800) 898-9540.

Do you deliver direct?

Yes, we will ship flooring products directly to your home or business.

Do you ship internationally?

We can ship to a freight forwarder in the United States, but we do not offer brokerage services.

Where do you get your products?

FloorCity.com is an online store that sells products directly to customers in the United States. Floor City has partnered with multiple flooring distributors nationwide to allow for convenient pick-up locations in your area. The majority of the products we supply are made in the United States, Europe, or Asia.

Can I return materials?

Most unopened items can be returned. All returns require a return authorization number (issued by Floor City). Refunds and exchanges are subject to a 35% restocking fee and the cost of shipping. Special order items shipped from the mill cannot be cancelled or returned. Roll or sheet goods that are cut are not eligible for return unless deemed damaged or defective with proof of damage documented at the time of delivery. See our full Return and Refund Policy here, or use this form to begin a return. 

Do you offer a warranty?

All warranties are those of the manufacturer. We do not personally guarantee the quality of the products we sell. However, we do work on your behalf to review potential defects in products and will help submit a claim on any product deemed to be defective. See the manufacturer's website for product warranty information.

What flooring manufacturers do you sell?

See full list of flooring manufacturers that we distribute.