Shipping Policy

1. Signing for Delivery

Whoever signs off on materials being delivered is responsible for counting the number of boxes, rolls, pallets, and pieces received. If any materials are deemed damaged or missing, that must be noted at the time of delivery or all claims will be denied.

2. Sales Tax

In accordance with federal and state sales tax laws, we have proactively registered to collect and distribute taxes to the corresponding cities, counties and municipalities where we have been deemed to have a physical or economic nexus. If you want to know about sales tax applicable to Internet purchases, see TaxJar's article on South Dakota vs. Wayfair. Tax Exempt Customers (Resell Contractors, Church's, Schools, Non-Profit, etc.) If your business or organization is tax exempt. We will just need to verify exemption prior to removing taxes from your order. Please contact customer service if tax has been charged on a recent order or you would like to have your account setup as a tax exempt status. You will need a copy of your Contractor Resale Certificate or proof of Tax Exemption rights. We do require an actual copy of your exemption status to wave sales tax. Ask our accounting department for more information.

3. Government Orders

Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following: Federal tax ID certificate, Certificate of exempt status, Government Voucher, Check from the U.S. Government.

4. Direct Shipments

Before we place your order, we will estimate shipping cost and delivery arrival dates for you based on the availability of your items and the method of delivery. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Freight quotes quoted online are not 100% accurate. The system only bases the price off the weight and not the distance traveling. Online shipping quotes are estimated costs and do not include residential delivery fees, lift-gate service, inside delivery or scheduled deliveries. Floor City will ship to any physical address in the United States for the majority of our products. Some specialty materials must be picked up from one of our local distribution partners. See our pickup locations for a warehouse near you.

5. Damaged Shipments

Upon delivery the consignee is responsible for inspecting the items ordered for damage / shortage + signing the POD (Proof of Delivery). A signed POD symbolizes a complete / usable shipment received unless otherwise noted as damaged / shorted etc. All damage / shortage claims that aren't clearly noted on the POD at the time of delivery will be denied credit / replacement.

6. Exclusions

Alaska and Hawaii may require a custom quote for direct shipments. We do have pickup locations in these states for select items; so please give us a call or send us a message if you would like to confirm availability. Any estimates provided by the website may require additional freight or handling prior to materials being shipped.

7. Using Your Own Carrier or Picking Up Yourself

Before your order is fulfilled it is inspected by the warehouse and no damaged materials leave the facility without notation or they are deemed in excellent condition. In some instances you may have a single box or roll with slight noticeable damage. If there is documentation of this damage we can issue a credit from the manufacturer. If there is not proof of damage prior to leaving the warehouse we will not take responsibility for carrier damage when you have arranged your freight carrier, small package pickup like UPS / FedEx or your own vehicle.

8. Freight Forwarding

If we ship materials from our warehouse to a freight forwarder, any damage has to be documented and photo proof must be provided for a claim to be processed. If your freight forwarder damages materials, they are at fault. We do not take any responsibility once the carrier you've chosen has taken possession of the materials in good standing. Replacement of material will require additional payment. Most shipping companies offer insurance so we recommend insuring your shipment to assure a speedy process for replacing materials. If damage occurs we can only instruct you how to file a claim but we are not liable for seeing the claim is submitted or approved by the freight forwarder.

9. Local Pick Up

If an item is in stock there is often no charge to pickup the material from one of our many partnered warehouses. Free shipping is also available at most warehouses for stock transfers and special orders sent from the mill directly to one of our distribution warehouses for customer will-call. Some items may require additional transfer or handling fees to be transferred from one warehouse to another.

10. Pricing Based on Origin and Quantity

Pricing is based on shipping or pickup from the origin of the product which varies based on material and regional location. In some rare instances, the local price you will pay is significantly more than the list price online. You will not be charged additional amounts without prior written or verbal permission. Price is subject to change without notice. Quotes by email are good for 30 days unless noted on the estimate.

11. Special Order Items

Items that are shipped directly from the manufacturer are non refundable and cannot be returned. If manufacturer defects exist any claims for material must be made directly with the manufacturer. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly if processed online. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

12. Warranty

All warranties on new materials have the original manufacturer warranty. No additional warranty or terms will be covered by FloorCity.com, we are not responsible for manufacturer defects.

Effective as of 1/1/2022